Communication with Pet Parents is Important – In Life and In Death

Education about medical treatments is just as important as education about death care processes Here´s the article that Dr. Marty Becker shared – in its entirety: Sticks and Stones May Break Your Bones, But Words Can Cost Your License By James F. Wilson, DVM, JD; Christina Moore, DVM candidate 2012; Erich Roush, DVM candidate 2013 […]

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GrandPuppies & GrandKitties!

Proud to be a GrandPuppy-Parent! Did you see CNN last week? My good friend, Jim Rudolph, made me aware of their latest finding! Grand-puppies! The latest demographic to emerge in this crazy pet world,… there are now officially “grandpuppy-parents!” And, let me tell you – they are a proud group! The beginning of the article […]

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Another birthday passed,..

While she died eight years ago, I still remember her birthday like it was yesterday. Saturday, March 19th. A day that I will forever remember as “Mico´s birthday.” Oh yea,… I don´t know if that´s the exact date but through some simple math given what the Humane Society told me on her age when I […]

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Think inside the box when serving families

Give families the service that your team does best! I just got back from a fabulous conference. Alright, it was a conference of insurance executives, but it was incredible as it was all about marketing! Always an interesting topic! The highlight of the conference was a “cast member” from the Disney Institute. There is nothing […]

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Remembering Ebony

Creating an experience of “saying good-bye” for Ebony´s family Typical of my work, I found myself on a plane yet again, on my way to Scottsdale, Arizona, to address a group of funeral professionals on the topic of pet loss services. Such an honor to share my story and passion with others! As I sat […]

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The Power of Personalization

Honoring Cajun – The Best Dog In The World I´m having a great time working the North American Veterinary Conference in Orlando this week! I can´t believe my good fortune – animal “stuff” all around me! Just heaven! As I visit with the various attendees and other vendors, and mention what I do in working […]

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Education is key!

From families to veterinarians, make sure your customer understands what they are selling. I spent the day in the field yesterday with a wonderful pet funeral home client. We had a spirited “Lunch and Learn” session at a fabulous veterinary clinic – educating them on what pet parents are wanting in the loss of their […]

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At the holidays, help them remember,…

The holidays are hard,… how are you helping your families? The holidays are upon us,.. and for those of us that are facing the first holiday season without a beloved pet, this beautiful season is also laced with sadness.  I´m one of those pet parents,… My precious Golden Retriever, Mike the Dog, died a few months […]

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I WANT to say Good-Bye

Pet Parents want the oppotunity to say good-bye,.. As a grieving pet parent, we WANT that opportunity to say good-bye to our precious deceased pet. But, I digress – do I truly WANT that? No, because what I really want is to have my pet back. But, do I now NEED this opportunity to just […]

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