One Good Dog

He had everything. A good life. A great career. A beautiful home and family. Coming from nothing he´d made it all on his own. His heart had hardened but he had “achieved.” And, just like that, it was all gone. Yes, he´d been there before and knew what “nothing” felt like. But he´d also vowed […]

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Think inside the box when serving families

Give families the service that your team does best! I just got back from a fabulous conference. Alright, it was a conference of insurance executives, but it was incredible as it was all about marketing! Always an interesting topic! The highlight of the conference was a “cast member” from the Disney Institute. There is nothing […]

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The Power of Personalization

Honoring Cajun – The Best Dog In The World I´m having a great time working the North American Veterinary Conference in Orlando this week! I can´t believe my good fortune – animal “stuff” all around me! Just heaven! As I visit with the various attendees and other vendors, and mention what I do in working […]

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I WANT to say Good-Bye

Pet Parents want the oppotunity to say good-bye,.. As a grieving pet parent, we WANT that opportunity to say good-bye to our precious deceased pet. But, I digress – do I truly WANT that? No, because what I really want is to have my pet back. But, do I now NEED this opportunity to just […]

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For Paws Hospice Seminar

The learning that you´ve been looking for! For Paws Hospice in Clearwater, Florida, is organizing a phenomenal event to guide pet care professionals in the area of pet hospice. From understanding the elements of pet care in the home to the inevitable death of our precious friends, this full day seminar will be chock full […]

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Grieving as an experience?

How are you helping families to create an experience of grieving and honoring their deceased pet? It´s been a rough week with the loss of my beautiful Golden Retriever, Mike The Dog. As a pet care professional, I´ve companioned literally thousands of families through this very event. However, now, it was me that needed the […]

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Pet Parents Will Want You to Do What You Say

Remember, people will judge you by your actions, not your intentions. You may have a heart of gold — but so does a hard-boiled egg. — Anonymous Pet Parents deserve service – and that´s what they will expect of you in your pet death care business. If you “intend” for your business to look like […]

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Creating Memories

What to do today to create memories for tomorrow Today´s technology makes it so much easier to secure “memories!” As I look back on the life that I shared with Mico – I am so grateful for the photos! But, I miss the fact that I did not have an imprint of her little nose. […]

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